FAQ

Most frequent questions and answers

On checkout you simply select the school you wish to receive 10% of your order value.

You can search for your school you wish to donate to by its name, town or postcode. We have over 25,000 schools listed but if you can’t find yours, just send us an email and we’ll add it for you after you have checked out.

We hope you can trust us but you can also check with the school.

Under Data Protection, we ensure that all personal information is kept 100% secure and will only be shared to third parties where legal jurisdictions are fully abided by. For further information on this please feel free to contact us.

We guarantee that your payment and personal data will always be kept 100% private and secure. All personal data is securely encrypted and protected with SSL (the industry standard for securing data on websites).  You can confirm SSL is being used by looking for the small padlock symbol on your webpage (check the bottom or top corners). Plus, our website address will show an additional “S” after http:// when SSL is enabled and protecting your data. We never see or store your credit card number on our website; all payment cards are processed by our Bank and not by Amayahs.

We currently accept most major credit and debit cards:
American Express
Visa
Master Card

As well as Paypal

If you would like more information on any of our products, please contact us and we will be happy to assist you.

Unfortunately, we are unable to refund an item if its price has been reduced after you have placed the order.

If you have an account with us and you are shopping after you logged in, the items will stay in your shopping bag after you log out. However, please note that this doesn’t mean that the items have been reserved for you. Until you check out, the products are visible to all customers and available for purchase by anyone.

We send an email confirmation for every order and it should be with you within 10 minutes. If you do not receive it please check your spam/bulk folder and if you still can’t find it, please contact us.

If you are a registered customer, you will be able to login to your account and view the status of your order and any comments or emails we have sent you.

We like to send out the orders to our customers very quickly but please contact us and we will do our best to assist you.

Please let us know immediately if you have made a mistake with your address so we are able to change it for you. Once your order has been dispatched, we cannot redirect it to a different address.

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